Logistics and Customer Experience Administrator
7 days ago
Job Summary: We are looking for a highly motivated and detail-oriented individual to join our team as a Logistics and Customer Experience Administrator.
About the Role:
This role is based in the Telford area and involves working closely with the Sales Manager to deliver exceptional customer service. As a key member of our team, you will be responsible for handling customer enquiries, processing orders, and managing logistics.
Main Responsibilities:
Responding to customer enquiries via phone and email, providing accurate and timely information.
Managing sales orders, ensuring prompt and accurate processing onto internal systems.
Collaborating with couriers and transport agencies to resolve delivery issues and manage outbound shipments.
Providing ongoing support to customers throughout the order process, ensuring seamless communication and high-quality service.
Requirements and Qualifications:
Excellent customer service and communication skills.
Proven experience in a similar role, with a strong understanding of logistics and customer service principles.
Ability to work independently and as part of a team, with a flexible approach to meet changing priorities.
Reliable transportation to commute to the site, due to its remote location.
Salary: This role offers a competitive salary range of £22,000 - £28,000 per annum, depending on experience.
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