Logistics and Customer Support Administrator

5 days ago


Telford, Telford and Wrekin, United Kingdom Prince Personnel Full time
About the Role

We are seeking a talented Customer Service and Logistics Administrator to join our team at Prince Personnel. The successful candidate will have excellent communication skills, with the ability to work effectively in a remote location.

This is an exciting opportunity to develop your career in logistics and customer service, working with a leading manufacturer. You will be responsible for delivering exceptional customer service, processing sales orders, and performing various administrative tasks.

As a key member of our team, you will contribute to the smooth operation of our business, ensuring that customers receive timely and efficient service. You will also be required to resolve delivery issues and order updates, as well as provide guidance on online ordering and system usage.

Key Responsibilities
  1. Customer Service:
    1. Handle customer enquiries via email or phone.
    2. Resolve delivery issues and order updates.
  2. Logistics:
    1. Process sales orders onto internal systems.
    2. Deal with courier and transport agency queries.
    3. Monitor accounts and perform administrative duties.
  3. Other Responsibilities:
    1. Encourage customers to use the E-commerce site.
    2. Provide guidance on online ordering and system usage.
Requirements
  1. Required Skills and Experience:
    1. Strong customer service and communication skills.
    2. Experience with Ms Excel, Word, Outlook, and ability to learn in-house systems.
    3. Previous experience preferred but full training provided.
  2. Working Conditions:
    1. Remote location – own transport required.
Salary Information

The estimated annual salary for this role is £28,500, taking into account the level of responsibility involved and industry standards.



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