Technical Service Manager
3 days ago
We are seeking a highly motivated and experienced professional to lead our Product Support Team in York.
This role offers the opportunity to develop and implement effective strategies for delivering exceptional technical service to our customers, ensuring high levels of customer satisfaction and operational effectiveness.
The successful candidate will manage and develop the Product Support Team, consisting of Sales and Applications Engineers, guiding the team through complex technical inquiries, collaborating with sales and marketing to identify customer needs, and improving the overall customer journey.
Key Responsibilities:
- Develop and implement effective strategies for delivering exceptional technical service to customers
- Manage and develop the Product Support Team to ensure high levels of customer satisfaction and operational effectiveness
- Collaborate with sales and marketing to identify customer needs and improve the overall customer journey
- Define key performance indicators to monitor progress and participate in events that showcase our products
Requirements:
- Degree in engineering, physics, mathematics, or a related hard science
- Minimum of three years experience in technical sales and/or product support
- Proficiency in optical engineering concepts; optics industry experience preferred but not essential
- Proven leadership skills to build and manage effective, diverse teams
- Fluent in English; additional language skills preferred
Benefits:
- Competitive salary £45,000 - £55,000 per annum
- Company pension scheme
- Private medical and dental insurance
- Cycle to work scheme
- Subsidised gym membership
About the Organisation:
Talent Limited is a leading manufacturer and supplier of optics, imaging, and photonics technology. With state-of-the-art manufacturing capabilities and a global distribution network, we are one of the largest suppliers of off-the-shelf optical components and customised solutions. Our products serve numerous markets, including advanced diagnostics and automation, making a difference in applications ranging from DNA sequencing to factory automation. Our growing team in Europe is dedicated to sales, marketing, distribution, and application support across the EMEA region.
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