Technical Support Manager
3 weeks ago
We are seeking an experienced Technical Support Manager to join our team in York. As a key member of our support team, you will be responsible for leading and developing a team of Sales and Applications Engineers to provide exceptional technical service to our customers.
The successful candidate will have a degree in engineering, physics, mathematics, or a related field, and a minimum of three years' experience in technical sales and/or product support. Proficiency in optical engineering concepts is essential, with the ability to lead effective teams and monitor progress against key performance indicators.
Key Responsibilities:
- Lead and develop the Product Support Team to ensure high levels of customer satisfaction and operational effectiveness.
- Efficiently schedule team members to provide comprehensive support via phone, email, and chat.
- Collaborate with sales and marketing to identify customer needs and improve the overall customer journey.
Requirements:
- Degree in engineering, physics, mathematics, or a related hard science.
- Minimum of three (3) years experience in technical sales and/or product support.
- Proficiency in optical engineering concepts; optics industry experience preferred but not essential.
- Proven leadership skills to build and manage effective, diverse teams.
- Fluent in English; additional language skills preferred.
Salary Information:
The salary for this role is £55,000-£65,000 per annum, depending on experience.
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