Housekeeping Manager
4 weeks ago
Job Summary: We are seeking a highly skilled and experienced Housekeeping Manager to join our team at YHA Whitby.
About the Role: As a Housekeeping Manager, you will be responsible for leading the housekeeping operation within the hostel, ensuring that all areas are clean and well-maintained to the highest standards. You will also be responsible for managing a team of housekeeping staff, monitoring and controlling expenditure within the housekeeping function, and supporting the management of an operational budget and delivery of KPIs.
Key Responsibilities:
- Lead the housekeeping team to provide excellent and consistent levels of cleanliness to agreed YHA standards
- Monitor and control expenditure within the housekeeping function
- Clean and maintain all areas of the hostel, including bedrooms, bathrooms, kitchens, and public areas
- Manage linen stocks and ordering cleaning materials required using YHA suppliers
- Plan and manage rotas to ensure correct levels of staffing in housekeeping for the levels of customer business
- Support with a wide range of customer-facing duties across the hostel, delivering an excellent service to all guests and visitors
Requirements:
- Proven experience of working in a face-to-face role with customers
- Significant experience of housekeeping best practice, including the management and delivery of a quality service
- Qualifications such as NVQ Level 3 within Customer Services, Hospitality, or Tourism (desirable)
- Experience working knowledge of health and safety compliance requirements, e.g., COSHH
- Excellent numeracy skills, computer literacy (mainly Excel), and experience of managing a team
What We Offer:
- A competitive hourly rate of £12.44
- Access to YHA's staff discount and cashback portal
- Free YHA Membership each year
- 10 nights free hostel stays per year for you and up to 3 friends or family
How to Apply: If you are a motivated and experienced individual who is passionate about delivering excellent customer service, please submit your application.
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