Housekeeping Manager

4 weeks ago


Sheffield, Sheffield, United Kingdom YHA Full time

Job Summary: We are seeking a highly skilled and experienced Housekeeping Manager to join our team at YHA Whitby.

About the Role: As a Housekeeping Manager, you will be responsible for leading the housekeeping operation within the hostel, ensuring that all areas are clean and well-maintained to the highest standards. You will also be responsible for managing a team of housekeeping staff, monitoring and controlling expenditure within the housekeeping function, and supporting the management of an operational budget and delivery of KPIs.

Key Responsibilities:

  • Lead the housekeeping team to provide excellent and consistent levels of cleanliness to agreed YHA standards
  • Monitor and control expenditure within the housekeeping function
  • Clean and maintain all areas of the hostel, including bedrooms, bathrooms, kitchens, and public areas
  • Manage linen stocks and ordering cleaning materials required using YHA suppliers
  • Plan and manage rotas to ensure correct levels of staffing in housekeeping for the levels of customer business
  • Support with a wide range of customer-facing duties across the hostel, delivering an excellent service to all guests and visitors

Requirements:

  • Proven experience of working in a face-to-face role with customers
  • Significant experience of housekeeping best practice, including the management and delivery of a quality service
  • Qualifications such as NVQ Level 3 within Customer Services, Hospitality, or Tourism (desirable)
  • Experience working knowledge of health and safety compliance requirements, e.g., COSHH
  • Excellent numeracy skills, computer literacy (mainly Excel), and experience of managing a team

What We Offer:

  • A competitive hourly rate of £12.44
  • Access to YHA's staff discount and cashback portal
  • Free YHA Membership each year
  • 10 nights free hostel stays per year for you and up to 3 friends or family

How to Apply: If you are a motivated and experienced individual who is passionate about delivering excellent customer service, please submit your application.


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