Vehicle Recovery Coordinator

5 days ago

Solihull, Solihull, United Kingdom Davies Full time
Job Overview

We are seeking a highly organized and customer-focused Vehicle Recovery Coordinator to join our team in Solihull, Birmingham. This role involves managing the off-hire process of vehicles, ensuring priority off-hires are handled first to benefit the business.

Key Responsibilities
  • To ensure timely and efficient processing of vehicle returns, prioritizing high-priority cases for maximum business benefit.
  • Effective communication with customers to arrange collection of vehicles via phone, email, and text messages, following up as necessary to confirm arrangements.
  • Processing vehicle off-hires with suppliers according to internal procedures and Service Level Agreements (SLAs).
  • Responding to customer queries regarding retention or refusal of hire vehicles, escalating issues as needed to resolve disputes.
  • Applying correct abortive charges for missed or uncollected vehicles, taking necessary actions to note claims and update accounts accordingly.
  • Utilizing the company's preferred supply chain through our in-house system to process off-hires efficiently.
  • Maintaining compliance with technical and regulatory processes and procedures.
  • Managing incoming and outgoing emails in the inbox, uploading relevant information into the off-hire system and taking necessary action.
  • Completing Supplier Reports and updating the VRG system accurately and on time.
  • Providing exceptional customer service via phone calls, responding promptly and efficiently to customer inquiries.
  • Ensuring timely completion of reports as set by the Team Leader.
  • Actioning emails received in the designated Off Hire Inbox.
  • Processing payments efficiently and effectively.
  • Collaborating closely with the Team Leader to achieve shared goals and objectives.
Requirements
  • Previous experience in a busy customer services role is essential.
  • A proactive approach to problem-solving and organizing workload is required.
  • A quick learner with a natural ability to understand processes is ideal.
  • A good overall ability with technology, including Microsoft Office packages.
  • A good standard of education is expected.
  • The ability to work well within the team, using own initiative to achieve results is crucial.
Benefits

We offer an attractive remuneration package, including:

  • An estimated salary of £24,000 - £28,000 per annum, depending on experience.
  • A pension scheme with 5% employee and 5% employer contribution.
  • My Choices at Davies: High Street discounts and Financial wellbeing hub.
  • Life assurance: x4.
  • Refer a Friend scheme.
  • Cycle to Work Scheme.
  • Lease car salary sacrifice.
  • Davies Incentive Plan.
  • Enhanced maternity, paternity, and adoption pay.
About Us

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated, and global businesses. Our expertise helps clients manage risk, operate core business processes, transform, and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

We have a global team of over 6,500 professionals operating across ten countries, including the UK and the U.S. Over the past ten years, we have grown our annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today, we serve more than 1,500 insurance, financial services, public sector, and other highly regulated clients.

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