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Service Manager
2 months ago
Location: Crawley
Salary: Between £35,000 and £45,000 plus company car
Full Time and Permanent
About the Role:
Step into a dynamic and rewarding role as a Reception Manager within the Aftersales Department. This position offers a unique chance to lead and inspire a dedicated team, ensuring the seamless operation of parts and service processes. The role is pivotal in supporting the Aftersales Manager to achieve both volume and profit objectives, while maintaining the highest standards of customer satisfaction.
Key Responsibilities:
- Maintain high performance standards within the parts and service teams through effective coaching and performance management.
- Recruit and select team members in alignment with organisational needs.
- Uphold customer service standards, ensuring adherence to customer satisfaction indicators.
- Ensure adequate resources are available to meet servicing requirements, regularly reviewing key operating controls.
- Oversee stock control and warehouse management, ensuring compliance with manufacturer and business operating requirements.
- Develop and implement targeted marketing campaigns to maximise commercial opportunities.
- Monitor customer needs and competitor activity, ensuring relevant and effective marketing efforts.
- Ensure all service processes meet brand standards and are consistently implemented.
- Foster inter-departmental communication to develop business and team ethos.
- Maintain a safe and healthy working environment, ensuring compliance with Health and Safety requirements.
Requirements:
Skills & Requirements:
Essential:
- Passion for delivering excellent customer satisfaction.
- Strong organisational and planning skills.
- High levels of energy and enthusiasm.
- Excellent numeracy and literacy skills.
- Comprehensive understanding of all departments and KPIs.
- Proficiency in IT.
- Smart appearance.
- Full UK driving licence.
Experience:
- Relevant motor industry experience is essential.
Benefits:
Key Benefits:
- Leadership and Development: Guide and mentor a team, fostering a culture of excellence and continuous improvement.
- Competitive Salary: Enjoy a competitive base salary ranging from £35,000 to £45,000, complemented by a company car.
- Professional Growth: Engage in a role that offers substantial scope for professional development within the motor industry.
- Impactful Work: Play a crucial part in enhancing customer experiences and driving business success.
About Pybus Recruitment Ltd:
Pybus Recruitment Ltd is a leading recruitment agency specialising in the motor industry. We are committed to providing exceptional service and support to our clients and candidates.
Why Choose Us:
At Pybus Recruitment Ltd, we pride ourselves on our expertise and knowledge of the motor industry. We have a proven track record of delivering successful recruitment solutions and providing valuable insights to our clients.
Get in Touch:
If you are a motivated and ambitious individual looking for a new challenge, please do not hesitate to contact us. We look forward to hearing from you.
