Service Manager
4 weeks ago
At Harwoods Ltd, we are seeking a highly skilled and experienced Service Manager to join our team. As a Service Manager, you will be responsible for leading the aftersales team to achieve parts and service volumes and profit objectives.
Key Responsibilities:- Support the Aftersales Manager in achieving parts and service volumes and profit objectives through motivating and developing the aftersales team.
- Support the Aftersales Manager in managing the sourcing and supply of manufacturer vehicle parts and monitor all service processes.
- Maintain standards of performance of the parts and service teams through effective coaching and performance management.
- Recruit and select team members in line with organisational requirements.
- Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
- Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
- Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR's, margin and volume performance) in line with manufacturer and business operating requirements.
- Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
- Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
- Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
- Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
- Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.
- Passion for delivering excellent customer satisfaction.
- Good organisational and planning skills.
- Energy and enthusiasm.
- Excellent numeracy and literacy.
- A full understanding of all departments and KPI's.
- Competency in IT.
- Smart appearance.
- Full UK driving licence.
- Relevant motor industry experience.
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