Customer Support Specialist
7 days ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Main Responsibilities
- Process a high volume of customer orders and ensure timely and accurate fulfillment.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Work collaboratively with our sales team to ensure seamless customer service and support.
- Meet and exceed customer satisfaction targets and key performance indicators (KPIs).
Requirements
- Previous experience in a customer-facing role, preferably in a service or sales environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to work independently and as part of a team.
- Proficiency in Microsoft Office applications, particularly Excel.
- Ability to work in a fast-paced environment and meet deadlines.
- Willingness to learn and adapt to new processes and technologies.
Desirable Criteria
- Previous experience in a similar customer service role.
- IT skills, including working knowledge of SAP.
- Qualification in business, customer services, or IT.
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