Customer Support Specialist

7 days ago


Saint Neots, Cambridgeshire, United Kingdom Unilin Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Main Responsibilities

  • Process a high volume of customer orders and ensure timely and accurate fulfillment.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Work collaboratively with our sales team to ensure seamless customer service and support.
  • Meet and exceed customer satisfaction targets and key performance indicators (KPIs).

Requirements

  • Previous experience in a customer-facing role, preferably in a service or sales environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to work independently and as part of a team.
  • Proficiency in Microsoft Office applications, particularly Excel.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Willingness to learn and adapt to new processes and technologies.

Desirable Criteria

  • Previous experience in a similar customer service role.
  • IT skills, including working knowledge of SAP.
  • Qualification in business, customer services, or IT.


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