Software Development Support Specialist, Back Office Operations
1 week ago
About the Role
We are seeking a highly skilled Development Support Engineer to join our Back Office Members department. As a key member of the team, you will play a vital role in ensuring the optimal performance and availability of our global-scale business critical production systems.
As a Development Support Engineer, you will work closely with other teams within software development to deliver a range of critical tools and services that support our business operations. You will be responsible for administering and operating production platforms, drawing on collective experience and industry best practices.
The ideal candidate will have a strong understanding of software development lifecycles and associated technologies, as well as experience with Windows and Linux operating systems. You will also be proficient in code repository and source control management, preferably with Git.
Main Responsibilities
- Creating automated scripting to deprecate manual tasks
- Managing code repositories and automated systems
- Forecasting of systems and capacity management
- Provisioning and tuning of the server
- Implementing, maintaining and reviewing monitoring systems
- Actioning alerts and completing initial triage of issue
- Updating stakeholders on the status of issues and high priority inflight works
- Planning operations and risk management
Requirements
- Delivery and results focused, with strong written and verbal communication skills
- Process orientated with good time management and scheduling skills
- Ability to manage parallel work streams and be comfortable with context switching
- Passionate about the Software Development Lifecycle and associated technology
- Proactive in identifying areas of improvement within current processes and driving change
- Experience with both Windows and Linux based operating systems, including RHEL or Ubuntu
- Understanding of code repository and source control management, preferably Git
- Understanding of networks
- Knowledge of Splunk, ELK, Grafana, Jenkins and Jira
- Understanding of Python, SQL or similar languages
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