Continuous Improvement and Quality Trainer
3 days ago
About the Role: We are seeking an experienced Continuous Improvement and Quality Trainer to join our team at AWD online. As a key member of our training department, you will play a vital role in delivering high-quality training programs that enhance the skills and knowledge of our call centre staff.
Salary: £31,500 per annum + Generous Benefits.
Job Description:
- Deliver performance improvement coaching and training to call centre staff.
- Develop and implement training programs that align with business objectives.
- Conduct regular evaluations to assess the effectiveness of training programs.
Requirements:
- 3+ years of experience in performance improvement coaching and training within a call centre or financial services environment.
- Proven track record of delivering results-driven training programs.
- Excellent communication and interpersonal skills.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- The chance to work with a talented and dedicated team.
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