Team Leader

2 days ago

Llandudno, Conwy, United Kingdom Card Factory Full time

About the Role

We are seeking a highly motivated and customer-focused Team Leader to join our Card Factory family. As a Team Leader, you will play a key part in driving the success of our stores, supporting your Store Manager in achieving commercial growth, and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities

  • Support the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer experience.
  • Lead the store team in the absence of the Store Manager, ensuring great standards and exceptional service are delivered every day.
  • Review store performance data and provide insights to inform business decisions.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Collaborate with the Store Manager to identify areas for improvement and implement changes to enhance the customer experience.

About Us

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. We are committed to delivering exceptional customer experiences and are passionate about celebrating our customers' life moments.

What We Offer

  • 25% colleague discount in-store and online.
  • Save As You Earn scheme.
  • Financial Wellbeing Support, including financial education tools and salary advance.
  • Seasonal incentive schemes.
  • Retail Management Apprenticeship Programmes with local providers.
  • Discounted mobile phone contracts.
  • Discounts across 100's of UK retailers.
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
  • Enhanced Family leave.

Requirements

  • Passion for celebrating customers' life moments.
  • Customer-centric with a passion for driving excellent service.
  • Good leadership skills.
  • Positive forward-thinking approach.
  • Comfortable reviewing store performance data.
  • Commercially minded.
  • Engaging and enthusiastic team player.

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