Team Leader

1 month ago

Llandudno, Conwy, United Kingdom Card Factory Full time

About the Role

We are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory family. As a Team Leader, you will play a key part in driving the success of our stores, supporting the Store Manager in achieving commercial growth, and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities

  • Support the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer experience.
  • Lead the store team in the absence of the Store Manager, ensuring great standards and exceptional service are delivered every day.
  • Review store performance data and provide insights to inform business decisions.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Collaborate with the Store Manager to identify areas for improvement and implement changes to enhance store performance.

About You

  • You will be passionate about celebrating customers' life moments and have a customer-centric approach to service.
  • You will have excellent leadership skills, with the ability to motivate and inspire a team.
  • You will be commercially minded, with a focus on driving sales growth and improving customer satisfaction.
  • You will be an engaging and enthusiastic team player, with a positive forward-thinking approach.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A collaborative and supportive work environment.
  • Access to training and development programs.
  • A discount card factory colleague discount in-store and online.

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