Digital Service Strategy Lead

1 week ago


Leeds, Leeds, United Kingdom CV-Library Full time

We are seeking a Digital Service Strategy Lead to join our team at CV-Library, responsible for developing and implementing design strategies that drive user-centric services. As a key member of our digital hub in Leeds or London, you will lead the design direction for our Universal Credit service, collaborating with cross-functional teams to create high-quality deliverables.

Key Responsibilities:
  • Develop and implement design strategies aligned with business objectives
  • Lead the creation of personas, experience maps, and user flow maps
  • Analyze research findings and data to inform design decisions
  • Communicate design insights and strategies to senior stakeholders

You will have the opportunity to work with a talented team of designers, product managers, and policymakers to shape the future of our digital services. If you are passionate about creating user-centered experiences and driving business growth, we encourage you to apply.



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