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IT Training Specialist

2 months ago

Edinburgh, United Kingdom Head Resourcing Full time
Job Description

Head Resourcing is seeking a highly skilled IT Trainer to join our team. As an IT Trainer, you will play a crucial role in creating and delivering training programs to support the rollout of a new EPOS solution across multiple sites.

Key Responsibilities:
  • Training Needs Assessment: Conduct surveys, interviews, and analysis of job functions to identify training needs.
  • Training Plan Development: Create and maintain a comprehensive training plan to ensure a smooth transition to the new system.
  • Hands-on Training Sessions: Conduct training sessions, workshops, and one-on-one training for diverse audiences, including end-users, administrators, and technical staff.
  • Training Materials Development: Develop and update training materials, including manuals, guides, and video tutorials.
  • Customized Training Programs: Tailor training programs to meet the specific needs of end-users.
  • Ongoing Support: Provide ongoing support and follow-up training as needed.
  • Collaboration: Work closely with the product development team to stay updated on new features and enhancements.
  • Evaluation: Evaluate the effectiveness of training programs and make improvements as necessary.
Requirements:
  • Experience: Minimum of 3 years of experience in software training.
  • Delivering Training: Proven experience in delivering training both face-to-face and remotely.
  • Training Materials: Strong experience in creating training materials, including videos.
  • Communication Skills: Excellent communication and presentation skills.
  • Concept Simplification: Ability to simplify complex concepts and deliver them in an understandable manner.
  • Teamwork: Ability to work independently and as part of a team.
  • Organizational Skills: Strong organizational and time management skills.
  • Contractor Experience: Experience of working with contractors and 3rd party providers.