IT Support Specialist

2 weeks ago


Barrow, Cumbria, United Kingdom Cammach Bryant Full time
Job Title: IT Service Support Analyst

Job Summary:

Cammach Bryant is currently recruiting for an IT Service Support Analyst. This role is based in a hybrid working environment and offers a 12-month contract.

Key Responsibilities:

- Provide technical support and assistance to users within the company.
- Diagnose and troubleshoot software and hardware issues on the End User Compute (EUC) environment.
- Action requests from users related to IT software and hardware following company processes and policies.
- Educate users on the efficient use of software and IT hardware resources.

Requirements:

- Customer Focus: The ability to understand and share the feelings of others.
- Empathy: The ability to recognize customer concerns and address them with sensitivity and care.
- Effective communication: The ability to communicate technical information in a clear and concise manner.

Working Environment:

This role involves working collaboratively with other IS Operations Teams (Applications, Infrastructure, and Networks) to ensure the company's EUC environment is running smoothly and efficiently.

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