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Customer Service Representative

2 months ago

Harrow, United Kingdom 4Leisure Recruitment Full time
{"title": "Customer Service Advisor", "description": "Unlock Your Potential as a Customer Service Advisor

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a talented Customer Service Advisor to join our team at 4Leisure Recruitment.

As a Customer Service Advisor, you'll be the face of our company, responsible for providing top-notch service to our clients. You'll be the first point of contact, answering questions, resolving issues, and exceeding customer expectations.

We're looking for someone who is:

  • Customer-focused and passionate about delivering exceptional service
  • Excellent communication and interpersonal skills
  • Able to work in a team environment and build strong relationships with colleagues and clients
  • Adaptable and flexible, with a willingness to learn and take on new challenges
  • Proficient in sales and service principles, with a strong understanding of customer needs and preferences

In return, you'll enjoy a competitive salary, commission, and annual bonuses, as well as opportunities for professional growth and development. If you're a motivated and customer-centric individual who is passionate about delivering exceptional service, we'd love to hear from you

Key Responsibilities:

  • Selling memberships through face-to-face discussions, follow-up sales calls, and generating new clientele through promoting our member referral program
  • Creating excellent experiences for members and guests through friendly and helpful attitudes
  • Responsible for scheduling appointments over the phone, via email, and in person
  • Providing clients with the best massage service advice to fit their needs, and matching them to the right therapist during pre-treatment discussions
  • Promoting our internal upgrades of hot stones, scalp massage, aromatherapy, or 'fantastic foot treatment'
  • Answering customer questions and concerns with urgency, care, and sincerity

What We Offer:

  • A competitive salary, commission, and annual bonuses
  • Opportunities for professional growth and development
  • A great team environment, with like-minded colleagues
  • The chance to be part of an exciting new concept developing in the UK
  • Free monthly employee massage, plus discounted family and partner rates

Requirements:

  • Selling memberships through face-to-face discussions, follow-up sales calls, and generating new clientele through promoting our member referral program
  • Creating excellent experiences for members and guests through friendly and helpful attitudes
  • Responsible for scheduling appointments over the phone, via email, and in person
  • Providing clients with the best massage service advice to fit their needs, and matching them to the right therapist during pre-treatment discussions
  • Promoting our internal upgrades of hot stones, scalp massage, aromatherapy, or 'fantastic foot treatment'
  • Answering customer questions and concerns with urgency, care, and sincerity

How to Apply:

If you're a motivated and customer-centric individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to 4Leisure Recruitment. We can't wait to hear from you

"}