Complex Needs Coordinator
2 months ago
We are seeking a highly skilled and compassionate Mental Health Specialist to join our team at Hestia Charity. As a key member of our Modern Slavery Response Team, you will play a vital role in providing expert support and guidance to advocates working with service users experiencing mental health crises or complex needs.
Key Responsibilities- Provide specialist expert advice and solutions to advocates working with service users who are in crisis linked to complex needs or dual diagnoses.
- Coach and mentor advocates when dealing with mental health incidents in liaising with crisis teams and other Mental Health acute services.
- Attend multi-agency meetings to support Service Users and act as a key point of contact for the service for complex needs.
- Work with advocates and managers to design tailored intervention programs for service users with complex needs and implement them in the service.
- Support advocates to identify service user needs and mitigate risk, which may include some outreach visits in the community on complex cases.
- Hold clinics during office hours to advise around complex cases.
- Work collaboratively with Managers and their teams to identify gaps and deliver bespoke training to advocates and service users around complex needs.
- Be a strategic lead and mentor within the MSRS team around embedding person-centered practices and trauma-informed approaches.
- Keep abreast of any legislation and upskill the team in related areas.
- Provide specialist knowledge to advocates on complex cases and share best practice.
- Provide the team with tools and resources on how to support service users to keep mentally fit and healthy.
- Practical knowledge of issues affecting those individuals with a range of mental health conditions, including crisis management, communication, and support.
- Understanding of relevant Mental Health legislation and safeguarding practices.
- Knowledge of the principles of recovery as an ethos and a range of recovery approaches.
- Experience of staff coaching and delivering training.
- Experience of supporting vulnerable people.
- Demonstrated knowledge and understanding of safeguarding issues and ability to address them appropriately.
- Experience of working with individuals who have experienced mental health and/or dual diagnosis issues.
- Non-judgmental approach to working with people with complex needs.
- Solution-focused and proactive in achieving high-quality client work and results in a fast-paced and outcome-focused environment.
- Understanding of the importance of discretion and confidentiality in relation to work and maintaining professional boundaries.
- Proven track record of effective multi-agency working and stakeholder relationships.
- Excellent IT skills, including a working knowledge of functions in MS Word, Outlook, and the internet.
- Excellent literacy and numeracy skills, able to produce clear written correspondence in hard copy or email.
- Excellent communication and people skills, with a genuine and empathetic approach.
- Flexibility and adaptability, with a can-do attitude.
- Ability to undertake a variety of activities with a substantial degree of personal responsibility and autonomy.
Hestia Charity is a leading provider of support services for vulnerable individuals, including those experiencing mental health crises or complex needs. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent, and experiences that different people and communities bring to our organization.
We are proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for.
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