Customer Service Team Lead

2 months ago

Saint Neots, Cambridgeshire, United Kingdom Origin Recruitment Full time
Job Title: German Customer Care Team Leader

About the Role:

Origin Recruitment is seeking a highly motivated and experienced German speaking Customer Care Team Leader to join our client's team. As a key member of the Customer Care team, you will be responsible for leading a team of administrators to provide exceptional customer service to our clients.

Key Responsibilities:

  1. Lead a team of Customer Care Administrators to deliver excellent customer service.
  2. Develop and implement coaching and feedback strategies to improve team performance.
  3. Collaborate with colleagues to achieve business objectives.
  4. Conduct regular 1-1s and performance reviews to ensure team members are meeting expectations.
  5. Assist with recruitment and training of new team members.
  6. Stay up-to-date with product and process knowledge to provide expert advice to customers.

Requirements:

  • Fluent in spoken and written German and English.
  • Proven leadership and coaching skills.
  • Ability to work in a team environment.
  • Flexibility to work in a fast-paced environment.

What We Offer:

  • Competitive salary of £30,500 per annum.
  • Contributory pension scheme.
  • Opportunity to buy and sell holiday.
  • Gym membership discounts.
  • Contributory hospital and health cash plan.
  • Cycle2Work scheme.
  • Eye care vouchers.
  • Free monthly nutritional and personal care products.
  • Life assurance.
  • Discounts at leading brands and retailers.

How to Apply:

If you are a motivated and experienced Customer Care professional looking for a new challenge, please contact Origin Recruitment to discuss this opportunity further.

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