Customer Success Professional

2 weeks ago


Carlisle, Cumbria, United Kingdom Candour Solutions Full time £35,000

Candour Solutions is seeking a Customer Success Manager to join its dynamic retail technology team.

Key Responsibilities:

  • Develop and deliver training programs for customers on our innovative software solutions.
  • Resolve complex customer support issues while maintaining high customer service standards.
  • Help clients maximise their use of products and services to improve their operations.
  • Create and update training materials and support guides.
  • Stay updated on new features and share customer feedback with the team to help improve products.

Essential Skills and Experience:

  • 2+ years of experience in teaching within technology or retail.
  • Good IT skills.
  • Knowledge of cloud-based solutions.
  • Understanding of retail operations and challenges, especially in outdoor and cycling areas.
  • Strong communication skills.

This position is based in the Cumbria office, working 5 days a week. We require full right to work in the UK.



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