Quality Support Services Coordinator

3 days ago


Bradford, Bradford, United Kingdom Hamilton Barnes Associates Limited Full time

As a Quality Support Services Coordinator with HAMILTON BARNES ASSOCIATES LIMITED, you will play a vital role in ensuring the smooth operation of our electrical contracting services. Your primary responsibility will be to manage incident coordination and resource allocation from field engineers, ensuring that our customers receive high-quality service delivery.

About the Company

HAMILTON BARNES ASSOCIATES LIMITED is a reputable electrical contracting company with a long history of delivering exceptional results. Our company culture is built on teamwork, customer service, and professional development, making us an attractive employer for those seeking a fulfilling career.

Responsibilities:
  • Manage incident coordination and resource allocation from field engineers
  • Ensure efficient use of logistical and field engineering resources
  • Maintain customer awareness and progress updates on nominated incidents
  • Adapt to existing working processes and manage workload effectively
Requirements and Qualifications

To be successful in this role, you will need to possess strong IT skills, including networking knowledge, and be able to use various in-house call management systems and tools. Prior experience in an administrative, office-based, or call centre role is preferred, along with customer service experience and excellent communication skills. A full UK driving licence is also required to support any field-based or on-site responsibilities.

Salary and Benefits
  • £26,500 per annum
  • 40 hour work week
  • Bupa private healthcare
  • Pension scheme
  • 22 days plus bank holidays
  • IT Equipment Provided for remote support


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