Technical Support Specialist

2 weeks ago


London, Greater London, United Kingdom Centre People Full time
Job Overview
A Technical Support Specialist is required to provide quality engineering services for day-to-day support work, and also system integration work as a team member with Centre People's staff and/or 3rd party engineers. The role will involve providing technical support for customers and internal staff via telephone, email and online ticketing system.

Key Responsibilities:
- Provide 1st and 2nd technical support for customers and internal staff via telephone, email and online ticketing system
- Raise, update, and close calls on service desk call management system
- Resolve or escalate problems and service requests
- Provide accurate and timely diagnosis and rectification of customer faults
- Support, maintain and improve customer services
- Assist other on-site engineers and back office engineers in the team
- Work proactively to ensure prompt resolution of support cases and the highest possible levels of customer satisfaction
- Maintain customer systems on a regular and/or on-demand basis
- Maintain support-related documents (e.g., Site manual, Asset List, User Manual)
- Maintain licenses/manufacturer support contracts and run inventory regularly
- Understand and follow customer's IT policies and procedures

Benefits:
The successful candidate will have access to opportunities for career development, training and certification within Centre People. A competitive salary package, including £45,000 per annum, plus benefits such as pension scheme, life insurance, and annual leave allowance, is offered to attract and retain high-quality professionals.

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