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Residential Lodge Manager

2 months ago


Portsmouth, Portsmouth, United Kingdom Churchill Estates Management Ltd Full time
About the Role

This is a unique opportunity to work as a Residential Lodge Manager at Churchill Estates Management Ltd, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

As a key member of our team, you will be responsible for providing a first-class service to our Home Owners, ensuring their comfort and well-being in our retirement developments.

You will be the trusted 'go-to' person on-site, liaising with customers, contractors, suppliers, and internal colleagues to manage the maintenance of the property and provide exceptional customer service.

This role is pivotal to the success of the Lodge, and we are looking for someone who is passionate about delivering excellent customer service, has a love of people, and is able to work independently and as part of a team.

About You

We are looking for someone who is able to live on-site in the apartment provided, rent-free, and has a strong background in administration and customer service.

You will have excellent communication and interpersonal skills, with the ability to work with a range of customers, contractors, and internal colleagues.

Previous experience in similar roles, such as retirement living, social housing, hospitality, uniformed services, charity, and health & social care sectors, would be an advantage.

What We Offer
  • Remuneration includes a rent-free, 2-bedded apartment, plus £20,500 per annum
  • Your partner and a small pet are welcome
  • Annual holiday entitlement of 24 days + Bank Holidays
  • A day off on your Birthday
  • Life Assurance
  • Eye Care reimbursement
  • Colleague Introduction reward scheme
  • Thorough induction programme and ongoing training
  • Professional development and qualifications

We are committed to providing a supportive and inclusive work environment, and we are looking for someone who shares our values of Trust, Openness, Respect, Communication, and Honesty.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.