Director of Professional Services

2 weeks ago


Leeds, Leeds, United Kingdom Kelaca Full time
Director of Professional Services

Kelaca is seeking a seasoned leader to drive the strategic vision and execution of our Professional Services Organization. As Director of Professional Services, you will contribute to the development and implementation of strategies to deliver exceptional services to our clients.

Key Responsibilities:
  • Develop and execute strategies to drive revenue growth and customer satisfaction.
  • Lead a team of professionals to deliver high-quality services, meeting or exceeding revenue targets and customer expectations.
  • Collaborate with the COO to establish and manage goals and responsibilities for the services team.
  • Develop and maintain a high bar for team member expectations and enable the team to achieve it.
  • Monitor performance of team members and provide timely feedback and development assistance.
  • Manage resource assignments and staffing levels, including recruitment as needed.
  • Identify and implement improvements to processes and tools used by the team.
  • Provide leadership and guidance to coach, motivate and lead services team members to their optimum performance levels and career development.
Requirements:
  • Bachelor's Degree
  • Extensive experience in professional services or consulting roles, preferably within the enterprise software or technology industry
  • Working knowledge of maintenance practices highly preferred
  • 5+ years' experience working with ERP, EAM, and CMMS solutions required
  • Proven track record of managing revenue targets for PS services
  • Strategic thinking and the ability to align professional services initiatives with overall company goals
  • Top-notch leadership and people management skills, inspiring and motivating teams to deliver exceptional results

Kelaca is an Equal Employment Opportunity company and does not discriminate in employment based on: age, disability, national origin, race, color, religion, veteran status, genetic information, gender, sex, gender identity, sexual orientation, pregnancy, or other non-merit factor.



  • Leeds, Leeds, United Kingdom Kelaca Full time

    Director of Professional ServicesKelaca is seeking a seasoned professional to lead our Professional Services Organization in Leeds, UK. As a key member of our leadership team, the Director of Professional Services will contribute to and execute the strategic vision for service delivery, driving business outcomes and customer satisfaction.Key...


  • Leeds, Leeds, United Kingdom Kelaca Full time

    Director of Professional ServicesKelaca is seeking a seasoned professional to lead our Professional Services Organization in Leeds, UK. As a key member of our leadership team, the Director of Professional Services will contribute to and execute the strategic vision for service delivery, driving business outcomes and customer satisfaction.Key...


  • Leeds, Leeds, United Kingdom The Brixton Group, Inc. Full time

    Director of Professional ServicesThe Brixton Group, Inc. is seeking a seasoned leader to drive the strategic vision and execution of our Professional Services organization. As Director of Professional Services, you will be responsible for building and scaling a services business that enables customer and company success.Key Responsibilities:Strategic...


  • Leeds, Leeds, United Kingdom The Brixton Group, Inc. Full time

    Director of Professional ServicesThe Director of Professional Services plays a pivotal role in driving the strategic vision of our Professional Services organization, focusing on delivering exceptional services to our customers and driving business success for The Brixton Group, Inc.Key Responsibilities:Develop and execute strategies to deliver best-in-class...


  • Leeds, Leeds, United Kingdom The Brixton Group, Inc. Full time

    Director of Professional ServicesThe Director of Professional Services plays a pivotal role in driving the strategic vision of our Professional Services organization, focusing on delivering exceptional services to our customers and driving business success for The Brixton Group, Inc.Key Responsibilities:Develop and execute strategies to deliver best-in-class...


  • Leeds, Leeds, United Kingdom Kelaca Full time

    About KelacaKelaca is a dynamic and values-led organization seeking a seasoned professional to lead our Professional Services team. As a key member of our leadership team, the Director of Professional Services will contribute to and execute the strategic vision for our services organization.Key ResponsibilitiesService Delivery ExcellenceEnsure the...


  • Leeds, Leeds, United Kingdom Kelaca Full time

    About KelacaKelaca is a dynamic and values-led organization seeking a seasoned professional to lead our Professional Services team. As a key member of our leadership team, the Director of Professional Services will contribute to and execute the strategic vision for our services organization.Key ResponsibilitiesService Delivery ExcellenceEnsure the...


  • Leeds, Leeds, United Kingdom MRJ Recruitment Full time

    Director of Professional ServicesMRJ Recruitment is seeking an experienced Director of Professional Services to join our client's global Product Services team. As a key member of the leadership team, you will be responsible for overseeing an international team spread across the UK, S.Africa, and US, with a focus on expanding the team globally.The ideal...


  • Leeds, Leeds, United Kingdom MRJ Recruitment Full time

    Director of Professional ServicesMRJ Recruitment is seeking an experienced Director of Professional Services to join our client's global Product Services team. As a key member of the leadership team, you will be responsible for overseeing an international team spread across the UK, S.Africa, and US, with a focus on expanding the team globally.The ideal...


  • Leeds, Leeds, United Kingdom University of Leeds Full time

    {"title": "Interim Head of People Programmes and Planning", "content": "Key Role OverviewThis role will lead the development and governance of the People and Culture Directorate (PCD) project portfolio, as well as overseeing delivery of all programmes led within the People Programmes and Planning team; supporting the timely achievement of our strategic...


  • Leeds, Leeds, United Kingdom University of Leeds Full time

    {"title": "Interim Head of People Programmes and Planning", "content": "Key Role OverviewThis role will lead the development and governance of the People and Culture Directorate (PCD) project portfolio, as well as overseeing delivery of all programmes led within the People Programmes and Planning team; supporting the timely achievement of our strategic...


  • Leeds, Leeds, United Kingdom Axon Moore Full time

    Transaction Services Director OpportunityAxon Moore is partnering with a national, professional services firm to appoint a Transaction Services Director, responsible for leading key financial due diligence projects and managing a broad client base.Key Responsibilities:Lead financial due diligence projects and processes, driving strategic initiatives and...

  • Academic Director

    2 weeks ago


    Leeds, Leeds, United Kingdom University of Leeds Full time

    We are seeking a highly skilled and experienced Academic Director to lead our Pedagogical Research Incubator at the University of Leeds. The successful candidate will be responsible for developing and curating the incubator's research portfolio, leading a community of scholars, and setting an aspirational standard of teaching excellence and pedagogic...


  • Leeds, Leeds, United Kingdom Sharp Consultancy Full time

    Director Role at Sharp Consultancy**Job Summary**We are seeking a highly experienced Director to join our Transaction Services team at Sharp Consultancy. As a key member of our leadership team, you will be responsible for managing, coaching, and developing a team of professionals, leading transactions, and contributing to revenue generation for our Leeds...


  • Leeds, Leeds, United Kingdom Dixon Walter Full time

    Director of Library and Learning ServicesWe are seeking a visionary leader to join our team as the Director of Library and Learning Services. As a key member of our senior management team, you will provide strategic leadership and expert professional advice to support the teaching, learning, and research success of our students and academics.About the...


  • Leeds, Leeds, United Kingdom Dixon Walter Full time

    Director of Library and Learning ServicesWe are seeking a visionary leader to join our team as the Director of Library and Learning Services. As a key member of our senior management team, you will provide strategic leadership and expert professional advice to support the teaching, learning, and research success of our students and academics.About the...

  • Service Director

    3 weeks ago


    Leeds, Leeds, United Kingdom Lookers Full time

    Job Title: Service DirectorJob Summary:We are seeking an experienced Service Director to lead our team and drive exceptional customer service experiences. As a Service Director, you will be responsible for managing all aspects of the service department, ensuring a consistently high level of performance is met.Key Responsibilities:Provide guidance, training,...

  • Service Director

    3 weeks ago


    Leeds, Leeds, United Kingdom Lookers Full time

    Job Title: Service DirectorJob Summary:We are seeking an experienced Service Director to lead our team and drive exceptional customer service experiences. As a Service Director, you will be responsible for managing all aspects of the service department, ensuring a consistently high level of performance is met.Key Responsibilities:Provide guidance, training,...


  • Leeds, Leeds, United Kingdom Dixon Walter Full time

    Director of Library and Learning ServicesWe are seeking a visionary leader to join our team as the Director of Library and Learning Services. As a key member of our senior management team, you will be responsible for providing strategic leadership and expert professional advice to support the teaching, learning, and research success of our students and...


  • Leeds, Leeds, United Kingdom Dixon Walter Full time

    Director of Library and Learning ServicesWe are seeking a visionary leader to join our team as the Director of Library and Learning Services. As a key member of our senior management team, you will be responsible for providing strategic leadership and expert professional advice to support the teaching, learning, and research success of our students and...