Service Director
3 weeks ago
Job Title: Service Director
Job Summary:
We are seeking an experienced Service Director to lead our team and drive exceptional customer service experiences. As a Service Director, you will be responsible for managing all aspects of the service department, ensuring a consistently high level of performance is met.
Key Responsibilities:
- Provide guidance, training, and appraisals to the service team to encourage a forward-thinking attitude and help them achieve their full potential.
- Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
- Monitor department performance against budget, identify any shortfall, and implement plans to improve performance.
- Analyse local market statistics to identify opportunities within the territory.
- Organise departmental forecasts and reports in a clear and timely manner.
- Manage and own our Customer Satisfaction.
Requirements:
You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.
About Us:
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility, and commitment of our people so we offer an industry-leading benefits package.
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