Customer Service Representative
2 weeks ago
About the Role
We are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at Tenpin. As a key member of our front-of-house team, you will be responsible for delivering an exceptional customer experience, ensuring that every guest has a fantastic time at our centres.
Key Responsibilities
- Provide outstanding customer service, responding to customer queries and resolving any issues in a professional and courteous manner.
- Be a point of contact for customer questions, providing information and assistance as needed.
- Identify and capitalize on sales opportunities, promoting our products and services to customers.
- Host individuals and parties, ensuring that every guest feels welcome and valued.
- Maintain a clean and tidy environment, adhering to health and safety standards.
- Prepare and serve food and drinks, providing a high-quality experience for our customers.
Requirements
- Full of determination, enthusiasm, and able to work in a fast-paced environment.
- A nothing is too much trouble attitude.
- Able to provide high levels of customer service and have strong communication skills.
- Fully flexible around working pattern, including evenings and weekends.
- Be approachable and helpful.
- Be organized and able to multi-task.
- A strong team player.
What We Offer
- Tenpin Treats – Retailer discounts, Cycle to Work Scheme, Smart Tech and Best Doctors.
- Wagestream.
- Free Bowling for family and friends.
- Free Food (when working 6 hours or more).
- Enhanced Maternity, Paternity, Adoption leave.
- Medicash Health Care Cash Back Scheme.
- Employee Assistance Programme.
- Free counselling.
- Life assurance – 2 x annual salary.
- Long Service Awards.
- Recommend a Friend Scheme.
- On the Spot Rewards.
Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognize great people contribute to great success. Most of our managers joined us as a Team Member and have progressed into management or senior roles.
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