Front of House Coordinator

1 day ago

Southport, Sefton, United Kingdom Fletchers Solicitors Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Front of House Coordinator. As the first point of contact for visitors, you will be responsible for ensuring a warm and welcoming experience for all who enter our office.

Key Responsibilities
  • Maintain a clean and organized reception area, including the management of stock levels and supplies.
  • Provide exceptional customer service to visitors, responding to their queries and concerns in a professional and courteous manner.
  • Manage the company vehicle booking system, ensuring that vehicles are signed in and out correctly.
  • Act as a central point of contact for all building issues and maintenance requests, liaising with external contractors as necessary.
  • Issue and manage security passes for team members, ensuring that all necessary protocols are followed.
  • Assist with cover for post duties as and when required.
  • Travel between offices as necessary to provide services or cover for colleagues.
  • Hold keys for the office and ensure that the building is secure at all times.
Requirements
  • Friendly, polite, and well-presented at all times.
  • Reliable and flexible in your approach to work.
  • Able to multitask and work effectively under pressure, both independently and as part of a team.
  • Effective verbal and written communication skills.
  • Able to deal with difficult clients in an effective and professional manner.
  • Previous experience in a similar role, preferably in a customer-facing environment.
  • Computer literate and proficient in using a range of software applications.
  • Clean driving license and valid for over 12 months (desirable).
About Us

Fletchers Solicitors is a growing law firm specializing in personal injury and clinical negligence law. We have a strong commitment to providing excellent service to our clients and a positive work environment for our staff. We offer a range of benefits, including a bonus scheme, pension scheme, and life assurance policy.

We are an inclusive employer with a diverse workforce and welcome applications from all diverse groups and backgrounds. We are committed to providing a culture and environment where everyone can thrive.

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