Multi-Site Police Contact Enquiry Officer: Public Service Professional

4 days ago


Basingstoke, Hampshire, United Kingdom Hampshire and Isle of Wight Constabulary Full time

Job Details


Location: This role is based at the Northern Police Investigation Centre Basingstoke, with travel requirements to multiple locations within Hampshire and the Isle of Wight.


Salary: This position offers a salary scale of 5, with a starting salary of approximately £34,600.00, comprising a basic salary of £27,789, 12.5% shift allowance, and 18.83 hours per month weekend enhancement.


Hours: The working hours for this role are 37 hours per week.


Contract: This is a full-time and permanent position.


About the Role


Hampshire and Isle of Wight Constabulary strives to strengthen trust in all communities through fair, thorough, transparent, and ethical policing. This enables the delivery of exceptional local policing, with a relentless pursuit of criminals and prioritization of victims' needs.


The Front Counters team, located in 15 police stations across the County, is dedicated to providing the best possible service to the public and internal stakeholders. As a Police Contact Enquiry Officer, you will be responsible for delivering efficient and effective front counter services to the general public.


Key Responsibilities:



  1. Provide critical assessment of enquiries and gather information through face-to-face contact, telephone call-backs, and electronic systems.
  2. Routine travel to various locations within Hampshire and the Isle of Wight to provide cover at front counter locations.
  3. Utilize IT equipment and Microsoft software with confidence.
  4. Confidentially handle sensitive matters and maintain a professional demeanor in a fast-paced customer service environment.
  5. Proven experience in creating high volumes of varied documentation and utilizing electronic clerical skills.
  6. Hold a full UK driving license and have access to a vehicle for business use, with business insurance.

Desirable Qualifications and Experience:



  • QCF Level 2 or comparable work experience.
  • Previous experience in a busy customer service or public-facing role.

About Us:


Hampshire and Isle of Wight Constabulary is committed to delivering exceptional policing services through a team of dedicated professionals. If you are a motivated and customer-focused individual, this role may be an excellent opportunity for you to join our team and contribute to the delivery of exceptional services to our communities.



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