Police Contact Enquiry Officer

3 weeks ago


Basingstoke, Hampshire, United Kingdom Hampshire and Isle of Wight Constabulary Full time

Job Details


Location: Hampshire & Isle of Wight Constabulary is seeking a skilled individual to work at multiple locations within the region.


Salary: Scale 5, £27,789 - £29,874 per annum


Hours: 37 hours per week


Contract: Full-time and permanent


About the Role


Hampshire & Isle of Wight Constabulary's purpose is to strengthen trust with our communities through fair, thorough, transparent, and ethical policing.


As a Police Contact Enquiry Officer, you will provide efficient and effective front counter service to the public and internal stakeholders.


Key Responsibilities



  • Critically assess enquiries and gather information through face-to-face contact, telephone call backs, and electronic systems.
  • Have a full UK driving license and access to a vehicle with business insurance.
  • Proven experience of working in a busy customer/public service environment.
  • Paper-based and electronic clerical skills, including creating high volumes of varied documentation.
  • Confidently deal with confidential and sensitive matters.
  • Knowledge of Windows-based Microsoft software and confident use of IT equipment.

We are looking for candidates who:



  • Are qualified to QCF Level 2 or have comparable work experience.
  • Have a strong understanding of customer service principles and practices.
  • Can work effectively in a team environment.
  • Are able to adapt to changing circumstances and priorities.

What We Offer


Hampshire & Isle of Wight Constabulary offers a competitive salary, excellent benefits, and opportunities for career development.


How to Apply


Interested candidates should submit their application, including a cover letter and CV, to [insert contact information].



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