Complaints Resolution Specialist

3 weeks ago


Bedford, Bedford, United Kingdom Spot. Full time

Complaints Resolution Specialist

At Spot, we are seeking a skilled Complaints Resolution Specialist to join our housing services team. As a key member of our team, you will play a vital role in ensuring our properties are managed and maintained to the highest standards.

The ideal candidate will have a proven track record in quality assurance, compliance, or a related field. You will be responsible for handling complaints and resolving issues effectively, ensuring that all aspects of housing management, compliance, and complaints resolution are handled with the utmost care and efficiency.

Key Responsibilities:

  • Manage and resolve complaints from residents in a timely and effective manner.
  • Ensure compliance with national and international standards and legislation.
  • Develop and implement quality assurance processes to maintain high standards.
  • Collaborate with the team to ensure seamless delivery of services.

Requirements:

  • Proven experience in quality assurance, compliance, or a related field.
  • Strong understanding of national and international standards and legislation.
  • Excellent communication and presentation skills.
  • Ability to manage multiple tasks and meet deadlines.

What We Offer:

  • Competitive salary.
  • 25 days annual leave plus bank holidays.
  • Time off in lieu.
  • Travel expenses.
  • Comprehensive training courses.

We are committed to providing a supportive and progressive work environment. If you are a motivated and experienced professional looking to advance your career, we encourage you to apply.



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