Complaints Resolution Specialist

4 weeks ago


Bedford, Bedford, United Kingdom Spot. Full time
Complaints Handler / Manager Opportunity

A dynamic and professional housing services team is seeking a skilled Complaints Handler / Manager to join their ranks. As a key member of the team, you will play a vital role in ensuring the highest standards of property management and maintenance across the organization.

At Spot, we pride ourselves on our commitment to quality, compliance, and exceptional resident satisfaction. We are now seeking an experienced Complaints Manager to join our team and help us continue to set the standard in our sector.

The Complaints Manager will be responsible for ensuring that all aspects of housing management, compliance, and complaints resolution are handled with the utmost care and efficiency. This will involve:

  • Managing safeguarding compliance and risk registers
  • Producing key performance reports for the board
  • Addressing complaints from residents and resolving issues effectively
  • Ensuring compliance with national and international standards and legislation

To be successful in this role, you will need to demonstrate:

  • Proven experience in quality assurance, compliance, or a related field
  • Strong understanding of national and international standards and legislation
  • Excellent communication and presentation skills
  • Experience in handling complaints and resolving issues effectively
  • The ability to manage multiple tasks and meet deadlines
  • Proficiency in using information technology systems

This is an outstanding opportunity for a Quality Assurance / Complaints Management professional looking to advance their career in a progressive and supportive organization. We offer a competitive salary, 25 days annual leave plus bank holidays, time off in lieu, travel expenses, comprehensive training courses, and more.

Join us at Spot and help us continue to make a difference, one home at a time.



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