IT Support Specialist
1 month ago
Job Summary:
Ingenii Search is working with a rapidly expanding company that specializes in providing IoT solutions to building management companies. This enterprise firm is growing rapidly, and they are looking to strengthen their support team by hiring a skilled IT Support Specialist with experience in 1st, 2nd, and 3rd line support.
Key Responsibilities:
* Provide 1st, 2nd, and 3rd line support for clients, troubleshooting IoT-related issues across a variety of smart building systems.
* Respond to customer queries through phone, email, and ticketing systems, ensuring timely and effective resolution of problems.
* Analyze and diagnose IoT hardware and software issues, determining root causes and implementing solutions.
Requirements:
* Proven experience in 1st, 2nd, and 3rd line support, ideally within cloud software such as Azure.
* Interest in IoT systems and protocols used in building management (e.g., TCP/IP, DNS).
* Desirable Technical Certifications: MD-102, MS-700, SC-400, AZ-104, AZ-140, Extreme networks WiFi, FortiGate firewalls.
* Microsoft Windows-based networks and servers, including Active Directory, Entra ID (Azure AD), Azure Virtual Desktop, Intune.
What We Offer:
* Competitive salary and benefits package.
* A culture of continuous learning and professional development.
About Us:
Ingenii Search is a leading recruitment agency specializing in IT and technology recruitment. We work with a range of clients across the industry, from startups to enterprise firms.
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