Senior IT Service Management Specialist
4 weeks ago
About Us: At Cognizant, we provide end-to-end solutions covering architecture, design, implementation, management, and ongoing support across the entire enterprise technology infrastructure. Our services include management, consulting, and systems integration services that help clients maximize value in their infrastructure resources while optimizing infrastructure performance and cost.
Responsibilities: The successful candidate will have leadership and direction experience in project teams, and will initiate and sustain productive relationships with stakeholders. You will also serve as an escalation point for customer concerns and manage P&L for the program with additional revenue opportunities and margin optimization. Other responsibilities include identifying appropriate resolutions to achieve client satisfaction, enforcing standard methodologies and processes, evaluating continuous service improvements, and coordinating projects and their interdependencies.
Requirements: To be considered for this role, you must have experience with the ServiceNow Platform, ITSM, ITOM & Integration. Additionally, you should be comfortable traveling and working from client sites as required. A strong background in IT service management is essential, with a focus on delivering high-quality results in a fast-paced environment. The ideal candidate will have excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders.
Benefits: As a valued member of our team, you can expect a competitive salary of £65,000 - £80,000 per annum, depending on experience, plus benefits including health insurance, retirement plan, and generous paid time off. We are an equal opportunities employer and welcome applications from all qualified candidates. This is a fantastic opportunity to join a leading technology company and work on exciting projects with talented professionals.
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