Customer Service Representative

4 weeks ago


Reading, Reading, United Kingdom Halfords Full time

We're looking for a talented individual to join our team as a Customer Service Representative. As a key member of our retail sales team, you'll be responsible for delivering exceptional customer service and providing expert advice on our products and services.

Key Responsibilities:
  • Provide excellent customer service and resolve customer queries in a timely and professional manner
  • Develop and maintain a thorough knowledge of our products and services to provide expert advice to customers
  • Work collaboratively with colleagues to achieve sales targets and drive business growth
  • Contribute to a positive and inclusive team culture that values diversity and promotes equality

We offer a range of benefits, including:

  • Store discount, with 25% off most products across Halfords and Tredz
  • Employee discount, with up to 50% off your garage bills at Halfords Autocentre
  • Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
  • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
  • Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
  • Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
  • Life Assurance
  • Option to join our Sharesave scheme: save to purchase shares at a 20% discount
  • Cycle to Work scheme
  • Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
  • Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services


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