Housing Engagement Specialist

1 week ago


Livingston, West Lothian, United Kingdom Almond Housing Association Full time
Job Summary
This role involves working in partnership with the local Neighbourhood Partnerships, community, voluntary and tenant groups to identify gaps in services for communities and individuals. The successful candidate will work collaboratively across the organisation to review, develop and implement policies and procedures to enhance service delivery and performance.

About the Role
This post is in support of the Housing Management team whilst the company is implementing a new CRM system. You will undertake estate inspections and monitor delivery of service standards by our contractors in addition to maximising rent collection.

Main Responsibilities
• Work as part of the Governance and Business Improvement team to develop and implement policies and procedures to enhance service delivery and performance.
• Identify gaps in services for communities and individuals and work with stakeholders to address these needs.
• Collaborate with the Data Analyst to use business intelligence and data tools to support the development of performance reporting and analysis.

Key Requirements
We are looking for a highly motivated individual with excellent communication and interpersonal skills. The successful candidate will have experience of working in a similar role and be able to demonstrate a strong understanding of housing management principles and practices. A salary of £25,000 - £35,000 per annum depending on experience is available for this exciting opportunity.

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