Customer Resolution Specialist

4 weeks ago


St Helens, St. Helens, United Kingdom Hays Specialist Recruitment Limited Full time
About the Role

We are seeking a skilled Customer Resolution Officer to join our team at Hays Specialist Recruitment Limited. As a Customer Resolution Officer, you will play a crucial role in coordinating responses from different service teams to ensure effective resolution of complaints.

Key Responsibilities
  • Coordinate responses from different service teams to resolve customer complaints
  • Liaise closely with customers to clarify the nature of their complaint and keep them informed of progress
  • Investigate service responses, review and keep records updated, and liaise with staff at all levels
  • Ensure the effective resolution of complaints
Requirements
  • Ability to analyze and interpret information to inform decision-making
  • Proven negotiation, communication, and written skills
  • Experience of dealing empathetically and tactfully with challenging situations
  • GCSE grade C or above or equivalent in English and Maths
  • Ability to provide employment references in a relevant field covering the last 2 years
What We Offer
  • Competitive hourly rate
  • Holiday hours
  • Full training provided
  • Option to work from home 2 days a week after passing probation

If you are interested in this role, please click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career.



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