Customer Support Specialist
3 months ago
We are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in St Helens, United Kingdom.
Key Responsibilities:- Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.
- Resolve customer issues efficiently, escalating when necessary to ensure customer satisfaction.
- Process customer orders, manage account information, and maintain accurate records of customer interactions.
- Collaborate with internal teams to ensure seamless customer service and support.
- Perform administrative tasks as required to maintain a high level of customer satisfaction.
- Previous experience in a customer-facing role, preferably in a similar industry.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Proficiency in Microsoft Office and CRM systems, with the ability to learn new technologies quickly.
- Ability to work independently and as part of a team, with a flexible approach to working hours.
- Competitive salary, pension scheme, and healthcare benefits, with opportunities for training and development.
We offer a supportive work environment, clear career progression, and flexible working options. If you are passionate about delivering exceptional customer service, please submit your CV for consideration.
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Customer Support Specialist
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