Customer Support Specialist

7 days ago


St Helens, St. Helens, United Kingdom beBee Professionals Full time £20,000 - £30,000

In the heart of St Helens, United Kingdom, beBee Professionals is seeking a dedicated Customer Support Specialist to provide exceptional service and resolve customer queries efficiently.

As a key member of our team, you will be the primary point of contact for customers, handling inquiries via various channels. Your role involves:

  • Managing incoming calls, emails, and chat requests from customers with professionalism and courtesy.
  • Offering accurate product and service information to ensure customer satisfaction.
  • Resolving customer complaints in a timely and effective manner, escalating when necessary.
  • Processing customer orders and maintaining accurate account records.
  • Collaborating with other departments to guarantee seamless customer experiences.

Key Requirements:

  • Previous experience in customer-facing roles is highly desirable.
  • Excellent communication and problem-solving skills are essential.
  • Able to handle high-volume inquiries while maintaining attention to detail.
  • Familiarity with Microsoft Office and CRM systems.
  • Able to work independently and as part of a dynamic team.

Benefits Include:

  • A competitive salary with performance-based incentives.
  • A comprehensive pension scheme and health benefits package.
  • Ongoing training and development opportunities.
  • A supportive work environment with clear career progression paths.

We offer a competitive estimated salary of £25,000 - £30,000 per annum based on your experience and qualifications.



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