Customer Resolution Specialist

4 weeks ago


St Helens, St. Helens, United Kingdom Hays Specialist Recruitment Limited Full time

About the Role

We are seeking a skilled Customer Resolution Officer to join our team at Hays Specialist Recruitment Limited. As a key member of our customer service hub, you will play a vital role in coordinating responses from different service teams to ensure timely and effective resolution of customer complaints.

Your Key Responsibilities

  • Investigate service responses, review and update records, and liaise with staff at all levels to ensure effective resolution of complaints.
  • Liaise closely with customers to clarify the nature of their complaint and keep them informed of progress.
  • Analyse and interpret information to inform decision-making and negotiate with customers to resolve issues.

What You'll Need

  • Proven negotiation, communication, and written skills, with experience of dealing empathetically and tactfully with challenging situations.
  • GCSE grade C or above in English and Maths, and the ability to provide employment references in a relevant field covering the last 2 years.

What We Offer

  • A competitive hourly rate and the opportunity to accrue holiday hours.
  • Full training is provided, and once you pass your probation, you may have the option to work from home 2 days a week.

How to Apply

If you're interested in this role, please click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career.



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