IT Support Specialist

2 weeks ago


Sittingbourne, Kent, United Kingdom Southern Housing Full time

As an IT Support Specialist at Southern Housing, you will play a vital role in ensuring our technology runs smoothly across our offices and housing estates.

Key responsibilities include:

  • Support & Troubleshoot: Provide 2nd and 3rd line support, troubleshoot hardware and software issues, and cover service desk peaks.
  • Customer Service: Deliver top-notch customer service and support to colleagues and field staff.
  • Project Involvement: Engage in a variety of IT projects, improving systems, procedures, and our knowledge base.
  • Tech Maintenance: Ensure office technology like printers, meeting rooms, and wall boards are always ready for use.
  • On-Site Assistance: Visit remote sites to diagnose and fix IT hardware and communication issues.

Key skills and qualifications include:

  • Excellent customer and stakeholder management
  • Strong troubleshooting and problem-solving abilities
  • A thorough understanding of IT technologies and Microsoft Office

A clean driving license and willingness to travel are also essential.



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