IT Support Specialist

1 month ago


Macclesfield, Cheshire East, United Kingdom McCann Manchester Limited Full time
About the Role

We are seeking a highly motivated and organized IT Support Specialist to join our team at McCann Manchester Limited. The successful candidate will be responsible for providing first and second line technical support to telephone, email, and in-person requests.

Key Responsibilities
  • Provide prompt and effective technical assistance to users.
  • Collate data and raise support tickets as required.
  • Maintain and create user guides to ensure consistency in support delivery.
  • Use own initiative to troubleshoot basic support issues and provide solutions.
  • Proactively pursue self-development opportunities within the Company.
Requirements
  • Excellent communication skills (both written and verbal) with the ability to manage own workload.
  • Adherence to IT policies and processes to ensure consistent quality of service.
  • Problem-solving skills with the ability to gather pertinent information, eliminate potential causes, and arrive at a root cause.
Benefits

The salary for this role is £25,000 - £30,000 per annum, depending on experience. We also offer a range of benefits including proactive support to users, a strong company culture, and opportunities for self-development.


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