Technical Service Consultant

2 days ago


Fareham, Hampshire, United Kingdom Infinigate Cloud Full time
Company Overview
Infinigate Cloud is a specialist in providing world-class cloud-based solutions to our partners. We pride ourselves on delivering exceptional support and expertise, ensuring seamless customer experiences. Our goal is to foster long-term relationships built on trust, reliability, and mutual success.

Salary
The estimated salary for this role is £32,000 - £40,000 per annum, depending on experience. This reflects our commitment to investing in the best talent and providing a fair compensation package for our employees.

Job Description
The Support Consultant role involves providing proactive technical support to our partners, working closely with our team to identify and resolve potential issues before they escalate. This includes scoping and implementing new provisions, changes to services, and partner onboarding onto our platforms. Strong communication and problem-solving skills are essential in this role, as you will be responsible for delivering clear and concise updates to internal teams and external partners.

Required Skills and Qualifications
We are looking for a highly skilled and motivated individual with excellent customer service skills, a proactive approach, and a willingness to learn and adapt quickly. A strong understanding of IT systems and infrastructure is beneficial, as well as a high level of proficiency in Microsoft Office applications.

Benefits
Our benefits package includes:
  • Competitive salary and bonuses
  • Comprehensive training and development opportunities
  • Flexible working arrangements and regular feedback sessions
  • Paid time off for volunteering and personal activities
  • Free parking and complimentary refreshments onsite


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