Support Specialist

4 weeks ago

Maidstone, Kent, United Kingdom Riverside Full time

About the Role

We are seeking a dedicated and compassionate Support Worker to join our team at Riverside. As a Support Worker, you will play a vital role in providing support to our customers in a variety of ways, including connecting them with employability coaches and other support agencies, helping them manage their money, and signing up for benefits or to move on to a more permanent home.

Key Responsibilities

  • Lead on co-producing bespoke support and move-on plans, involving key stakeholders where appropriate
  • Organise and carry out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances
  • Engage customers to meet agreed outcomes and develop life skills
  • Assist customers with day-to-day support and tenancy-related matters
  • Identify and promote opportunities for employment, education, and training and support customers to remove barriers to accessing these opportunities
  • Signpost customers to appropriate external support services, including interventions such as food banks and other community resources
  • Support customers to be 'tenancy ready' to enable successful move on
  • Support customers to be financially independent through budgeting plans and maximising income
  • Support and monitor customers' healthcare needs, ensuring appropriate contact with healthcare professionals
  • Empower customers to move towards self-management of their medication by following the medication procedure
  • Lead on support initiatives including Group Work
  • Ensure the safety of our customers by following local safeguarding procedures, recognising and acting on any significant risk, and escalating appropriately
  • Record and update clear, factual, accurate, strengths-based customer information on the local or appropriate digital platform

Service Delivery

  • Facilitate the referral process into the service and assess potential new customers
  • Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
  • Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
  • Clean and prepare rooms as appropriate
  • Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
  • Develop and maintain local partnerships to provide a holistic range of support for customers
  • Carry out day-to-day administration and operational duties

Requirements

  • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
  • Experience of delivering structured support and risk management
  • Be a team player with a caring, empathetic, flexible, and have a resilient, can-do attitude
  • Previous experience in positively resolving incidents
  • Demonstrate initiative and confidence to make and act on decisions
  • Competent administrative and IT skills (to be able to produce reports and other communications)

About Riverside

Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

What We Offer

  • Competitive pay & generous pension
  • 28 days holidays plus bank holidays (pro rata)
  • Flexible working options available
  • Investment in your learning, personal development, and technology
  • A wide range of benefits

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

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