Access Arrangement Coordinator

4 weeks ago


Rotherham, Rotherham, United Kingdom Pearson Full time
Key Responsibilities
  • Process Access Arrangements, Special Considerations, Transferred Candidate and Transfer of Credit processes across all qualifications within service level as directed by the Senior Deliver Manager.
  • Provide second-line support to the customer service teams on a range of queries.
  • Escalate any issues identified in an accurate and timely manner to the Team Manager.
  • Deal with highly sensitive queries.
  • Complete quality checks of process activity and results data to support the delivery of accurate results.
  • During peak processing periods lead and support temporary staff in line with Pearson's policies, procedures and values.
  • Build a working understanding of the regulations relating to accessibility in qualifications (i.e. JCQ Regulations).


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