Customer Service Liaison

3 days ago


Witney, Oxfordshire, United Kingdom Publica Group Ltd Full time
Job Summary

This role is a key position in customer service, providing flexible support to our customers through various services offered by Publica Group Ltd. As a frontline contact centre representative, you will be responsible for handling a wide range of customer enquiries, working in a fast-paced environment with tight deadlines and excellent communication skills.

About the Role

The ideal candidate will have a minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, including Maths and English. Outstanding ICT and keyboard skills are also essential, as well as experience in high-volume customer-facing environments. The ability to multitask, listen actively, and interpret customer requests is crucial. Additionally, evidence of experience in contact centres and knowledge of Microsoft, Google, and bespoke systems are desirable.

Benefits

PUBLICA GROUP LTD offers an attractive package, including £26,178 - £26,720 per annum, flexible working arrangements, 27 days paid annual leave (pro rata), and an employee assistance programme. Other benefits include a pension scheme, cycle to work scheme, and life assurance. If you are looking for a rewarding position that values customer service, this could be the ideal opportunity.

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