Debt Recovery Specialist
1 month ago
Collections Officer
Redditch office based
£22,500 - £23,500 p/a + commission (OTE £28,000 - £32,000 p/a)
Bell Cornwall Recruitment is seeking a Collections Officer to join their contact centre team in Redditch. The successful candidate will be responsible for answering calls from customers who owe money to local authority clients, negotiating with customers on live chats, and maintaining a professional phone manner.
The Role of a Collections Officer:
This role requires the ability to remain professional, polite, and understanding towards customers, even in challenging situations. The Collections Officer will receive ongoing support and training to enable them to grow and succeed in the role.
- Answering calls from customers who owe money to local authority clients.
- Negotiating with customers on live chats.
- Maintaining a confident and professional phone manner.
- Dealing with customers in difficult circumstances.
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