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Debt Recovery Specialist
1 month ago
We are seeking a skilled Debt Recovery Specialist to join our team at Bristow and Sutor Group. As a key member of our enforcement team, you will be responsible for reviewing and actioning accounts, updating computer records, and negotiating payment arrangements.
Key Responsibilities- Review and action accounts at various diary statuses to ensure they are progressing correctly.
- Update computer records following activity on an account, such as Enforcement Agent visits, telephone calls, or correspondence.
- Negotiate payment arrangements with clients, adhering to company guidelines.
- Deal with correspondence, including composing bespoke replies.
- Handle telephone calls from defendants, clients, debt advisory groups, and third parties to resolve accounts.
- Deal with customers or authorized third parties who visit our offices to resolve accounts.
- Ensure a high standard of service, remaining empathetic, calm, and professional, even in challenging situations.
- Cover other job roles, such as Contact Centre, Client Liaison, Enquiry Officer, and Attachment of Earnings Administrator, as required.
- A competitive basic salary of £23,700.
- An office and hybrid working pattern.
- A company pension plan.
- A company Life Assurance Plan.
- 28 days paid annual leave.
- Opportunities for future training and career development.
- Daily refreshments, including a selection of fruit.
Bristow and Sutor Group is an equal opportunities employer, promoting a culture where diversity is valued, respected, and built upon.
