Employment Support Specialist

7 days ago

Brighton, Brighton and Hove, United Kingdom Maximus Full time

Job Overview

Maximus is a global organisation that provides health and employment services to millions of people every year. We are seeking an Employment Support Specialist to join our team in the UK.

Key Responsibilities

  • Assist Change Coaches in conducting programme induction sessions and running Job clubs.
  • Undertake troubleshooting activities to ensure individuals sustain employment.
  • Make outbound calls to engage participants following referral to the programme.
  • Conduct welcome/introduction meetings for small groups or individuals, gathering identification evidence and completing all necessary start administration requirements for DWP and ESF.
  • Undertake initial assessments with customers, update records, and book them onto follow-up meetings with their designated Change Coach.
  • Sensitively handle customer concerns about joining an employment programme or returning to work.
  • Organise and undertake Job Club activities, including job search, preparing CVs, talks from employers, and other activities.
  • Support in organising bulk recruitment campaigns for specific employers.
  • Provide information, advice, and guidance for customers and employers who access Pluss through the 0800 number.
  • Undertake visits to employers to resolve 'settling-in' issues when a customer starts work.
  • Assist with customers' employment training needs, including travel training.
  • Maintain accurate customer records that are compliant with quality procedures.
  • Support Change Coaches in re-engaging with disengaged customers.
  • Support Change Coaches with additional activities, such as bus fares, follow-up Did not attends, and mandating paperwork.
  • Deal with day-to-day responsibilities of the office maintenance, including post, stationary supplies, booking of interpreters/taxis, and processing of paperwork.
  • Work flexibly, supporting all activities of a team as directed by the Contract Manager.
  • Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
  • Work from local hubs and community outreach locations to increase service accessibility.
  • Work flexibility, which may include evenings and weekends, as well as being based in different hub locations when required.
  • To actively and positively promote Pluss, its vision, and values at all times.

Requirements

  • GCSE or equivalent in English and Maths at grade 'C' or above or equivalent qualification or experience.
  • Willingness to undertake any relevant training in order to develop within the role.
  • Commitment to develop and implement equal opportunities policy and anti-discriminatory practices in employment and service delivery.
  • Ability to work within Corporate Policy, Procedures, and Health & Safety legislation.
  • Commitment to the Company's safeguarding protocols.
  • Ability to carry out the duties of the job with reasonable adjustments when necessary.
  • Ability to meet the mobility requirements of the job.
  • Eligible to Work in the UK status.

Salary

Non-London: £23,400 - £25,700

London: £25,643 - £28,200

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