Employment Support Specialist

1 month ago

Brighton, Brighton and Hove, United Kingdom Fedcap Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an Employment Support Specialist. As an Employment Adviser, you will play a vital role in providing tailored employment support services to individuals, helping them to overcome barriers to gaining new employment and achieve sustainable work.

This is an exciting opportunity for someone with customer-facing experience in advisory, coaching, or influencing roles who is comfortable working in a fast-paced environment with clear goals and targets.

Key Responsibilities
  • Manage a caseload of participants, holding initial appointments and action plans to ensure effective contractual activity is undertaken by all participants.
  • Address participants' personal constraints to employment, providing challenge, advice, and guidance to develop their capability in the recruitment process.
  • Identify, structure, and recommend vacancy and training solutions, working closely with the team to meet the specific needs of participants and employers.
  • Develop relationships and networks with key stakeholders, including employers, Job Centre teams, and funding providers.
  • Deliver our customer service standards, ensuring all participants receive a high standard of service that maximizes their chances of securing sustainable employment.
  • Identify employment and other work-related opportunities with employers through marketing candidates directly into employers.
About You

We are looking for someone who can embody our company values of Kindness, Respect, Integrity, and Innovation. If you have experience of working in a customer-focused environment, delivering results and achieving targets, we want to hear from you.

Key competencies for this role include adaptability, results focus, customer centricity, rapport building, resilience, and quality and compliance.

We offer a supportive and dynamic work environment, and we are committed to helping our employees develop their skills and career.


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