Commercial Operations Team Manager

2 months ago

Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time
Job Details: Commercial Operations Team Manager

Vacancy Name: Commercial Operations Team Manager

Vacancy No: VN283

Employment Type: Full-Time

Business Name: PayPoint Group

Location:

Main Purpose of Role:

The Commercial Operations Manager will be responsible for the day-to-day operating and success of the Commercial Operations Team within the PayPoint Group.

Main Responsibilities:

  • Agree, implement, monitor targets/KPIs and improve upon individual and team performance/KPIs.
  • Conduct monthly 121s with each team member and address any performance shortfalls/implement remedial plans as required, including PIP process.
  • Manage, mentor and train the team to ensure they consistently deliver against their daily/weekly and monthly KPIs.
  • Report daily/weekly/monthly figures against set targets.
  • Be constantly aware of the business targets/objectives to ensure the Commercial Operations Team is working towards the same goals.
  • Constantly identify and improve working practices across the Commercial Operations team.
  • Challenge ways of working, always being prepared with a positive outcome/solution.
  • Build and maintain excellent levels of stakeholder relationships to drive higher performance between departments.
  • Drive improvements through a range of activities, including but not limited to:
    • Right First Time
    • Volume of contracts checked daily/weekly/monthly
    • Efficiencies via Salesforce
    • Improving our speed of onboarding retailers
    • Reducing pushbacks
    • Managing the team to generate high volume of quality outbound leads and support the process around inbound sales leads.
  • Work closely with the field sales management team to ensure collaboration.
  • Support the development of a World Class sales organization.

Qualifications and Experience:

  • Experience of working in a fast-paced environment and managing multiple key stakeholders.
  • Strong ability to interpret data and provide analysis of operational activity with a focus on improvement.
  • Capability to manage, mentor, and train a team of people to a high level.
  • Experience of implementing process improvements across Head Office/Commercial Operations.
  • Experience of driving continuous improvement.
  • Super user of a CRM system (Salesforce preferable).
  • Exceptional planning and organizational skills.
  • Ability to work independently and create processes.
  • Able to work with levels of ambiguity.
  • Excellent interpersonal skills and strong work ethic with a can-do attitude.
  • A strong team player with a flexible, proactive, questioning approach to work.
  • Excellent Office Skills (Word, Excel, Outlook, and PowerPoint).

Strong influencing skills and a passion for exceeding expectations.

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